Return Policy
Except where noted below, we accept returns for unopened and unused merchandise within 30 days of purchase. Proof of purchase is required for any return. Any request made after 30 days will not be accepted.
All returned items must be in their original packaging and contain all original parts, accessories, manuals, cables, and documents. Any missing items or items that have been modified, damaged due to misuse or neglect are not eligible for return.
Non-defective items may be subject to a 15% restocking fee. This fee will be deducted from the original purchase price. You, “the buyer”, are responsible for all return shipping costs. All shipping costs are non-refundable.
Items not eligible for return:
Used items - items that have been modified from “new” condition
Items purchase more than 30 days from date of request
Sale/Clearance/Discontinued items
Personalized items - In-studio scanned & digitally sculpted figurines, statues, or models
Items not purchased from Statu3D
Due to the nature of the personalized products and services we offer, returns or exchanges are not accepted. We understand mistakes happen and if you are not satisfied with your purchase due to manufacturing defects, please contact our support team at support@statu3d.com. We will work with you to reach a satisfactory resolution.
Returned merchandise should be mailed to:
STATU3D
ATTN: RETURNS DEPT
11306 Strang Line Road #102
Lenexa, KS 66215
Please include the original packing list in the box with your return. Don’t forget to make a copy for your records before returning.